Guest Episode: Improving The Customer Experience with Jason Hardy

Guest Episode: Improving The Customer Experience with Jason Hardy

Apr 15, 2024 | By Market Proof Marketing Podcast

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🎙 In this episode, Kevin Oakley is joined by Jason Hardy, Co-Founder & CEO at Ownly, to cover customer experience, Ownly, and the pros and cons of builders partnering with realtors. They discuss the excellent customer experience provided by builders and how it is vital for the brand. They consider the negative and positive outcomes of working with realtors and question what they ultimately bring to the table. Jason walks us through Ownly, sharing the goals of the company and the surprising outcomes they’ve discovered so far.

Kevin and Jason discuss:

  • How customer experience is everything and it’s the heartbeat to most top builder brands.
  • Having a platform that’s willing to integrate with others.
  • What real estate agents bring to the table… or lack thereof.
  • The solution that Ownly offers: creating trust and transparency between buyers and sellers.
  • Ownly has shown that buyers are making big decisions at night from the comfort of their own home.

Questions? Comments? Email and we’ll address them on the next episode. More insights, discussions, and opportunities can be found at DYC: All Access.

A weekly new home marketing podcast for home builders and developers. Each week Kevin Oakley, Andrew Peek, Beth Russell, Jackie Lipinski, Julie Jarnagin, and other team members from Do You Convert will break down the headlines, share best practices and stories from the front line, and perform a deep dive on a relevant marketing topic. We’re here to help you – not to sell you!

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