Calm After The Storm -Enjoy It

Calm After The Storm -Enjoy It

It was the most turbulent take-off I’ve ever experienced in the last four years of around 220 flights or so. A thunderstorm had just rolled through Charlotte and delayed us by 30 minutes. No big deal. As we taxied to the runway for takeoff, only a light drizzle hung in the air and, as usual, I...

Struggle Bus – We’ve All Taken a Trip at Some Point

Struggle Bus – We’ve All Taken a Trip at Some Point

Photo credit: boyslife.org It’s August and summer is winding down, which means school is right around the corner. One of the first things that comes to mind for some people when they think about school starting is seeing the bright yellow bus come through the neighborhood. Unfortunately, the kind...

You’re Not an Order Taker – So Don’t Act Like One

You’re Not an Order Taker – So Don’t Act Like One

When I hear online sales specialists report that someone in their organization said to them, “What exactly do you do anyway?”  or, “Isn’t your job to answer the phone and set appointments?”, I immediately go into defensive mode. You’re not an order taker or a receptionist at a dental office (no...

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