Of the customers that submit their information online:
- 21% expect instantaneous response
- 44% expect a response within 40 minutes
- 100% expect a response within 1 day
The typical agent only responds 48% of the time – and the average response is 2 1/2 days.
Wow. That is a huge gap and a lot of leads falling through the cracks for the “average” agent. For those fast responders – guaranteed job security.