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We are continuing along in the series of “Are You Likeable Over the Phone and Email”. In Part 1, we discussed the two tips extremely important for being likeable; using the customers name over the phone and having a good call cadence (listening as much as you talk).
In Part 2 of the series, we discuss the importance of your “Phone Voice”. It’s critical that the inflection of your voice conveys your excitement to the prospect. Does the person on the other end of the phone feel like you are excited and they are your main priority, or do they feel you getting distracted and drifting from the phone call?
Find out how voice inflection, your posture and positing play a huge role in your likeability over the phone.