DYC Secret Shops Now Available to the Public

DYC Secret Shops Now Available to the Public

Aug 13, 2019 | By Kevin Oakley

DYC Secret Shops


End-to-End Secret Shops to Help Online Sales Teams Improve


Do You Convert, the industry leader in consulting, training and insights for new home online sales and marketing, is excited to offer their comprehensive secret shops to the general public.


“We have field tested these methods and scoring with hundreds of Online Sales Specialists over the last 10 years,” says Mike Lyon, President of Do You Convert. “Our approach is unique to the new home online sales position and has been proven to provide unique insights to the online customer journey and through the appointment setting process.“


“As a manager, these shops are incredibly helpful,” says Sarah Shay, Marketing Manager for McGuyer Homebuilders, Inc.  “I love the multi-touch point approach, which gives the shops an unbelievably authentic feel. The comprehensive report provided at the conclusion of the shop includes at-a-glance scoring, as well as in-depth documentation of each step of the follow-up process, which helps me quickly identify areas of opportunity. Both easy to use and quick to set up, I highly recommend this service!”


The specially-developed secret shops were previously only available to Do You Convert clients, but are now accessible to any home builder, developer, or sales agency in the U.S. and Canada.


Do You Convert’s secret shop tracks the customer journey from from lead submission to appointment creation, including:


  • Speed of Response
  • Quality of Communication
  • Quantity of Follow-up
  • Phone Call Performance
  • Appointment Setting
  • Online to Onsite Transition


Secret shops are powered by Clear Evaluations, a full-service secret shopping company providing a variety of shopping programs designed to measure customer experience and enhance employee performance.


For more information, visit https://www.doyouconvert.com/online-sales-secret-shop-order-now.


The post DYC Secret Shops Now Available to the Public appeared first on Online Sales and Marketing for Home Builders - DYC.

Kevin Oakley
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