Host Jen Barkan is joined by Online Sales Consultant of the Year, Felicia Berry from Viera Builders, and Online Sales Consultant Team of the Year, Karen Schieb and Jennifer Wammack from M/I Homes, who share their career journeys, how the OSC role has evolved over the years, and what drives success in today’s market. They talk about how strong relationships, fast and personalized follow-up, teamwork, and persistence are key to standing out.
Online Sales Academy – April 1–3, 2026: Registration is open! Ideal for new OSCs or anyone ready to sharpen foundational skills.
Great Team Dynamics = Winning: Trust each other, communicate constantly, document thoroughly, and root for each other.
The OSC Role Development: OSCs have become key to builder sales performance.
When Demand Slows, Go Deeper: Use slower periods to go after aged leads, strengthen your training, refine processes, and build realtor relationships.
What is one skill that an OSC should brush up on right now in this market?
