OSC University

Online Sales Counselor

Are you looking for powerful strategies to implement or enhance the Online Sales Counselor (OSC) position? Take part in live virtual training sessions that come directly from my experience in the trenches, along with best practices utilized by homebuilders across the nation. Fill your arsenal with tips and strategies to increase your appointment-setting ratios and increase the value of your position.

In the live platform, you will have the opportunity to engage and interact with me and other top producing OSCs from across the nation. This collaborative learning experience will keep you operating at peak performance. If you are serious about your career, this training is just what you have been looking for.

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All 9 virtual training sessions include detailed overview, instructions and best practices along success stories with builders and sales executives from all across the nation on the following topics:

$249.95

Online Sales Counselor Defined – Recorded

Review the latest statistics for Internet shoppers
Outline of the OSC position
How this position has evolved over the past few years

Developing a Bullet-Proof Online Sales Program – Recorded

The key components for building your online sales program
Implementation best practices
Understanding integration with all marketing sources

The Online Sales Process – Recorded

What happens when you get that lead
Creating a follow-up program that gets results
Define your short-term follow-up schedule

Creating Your Email Templates and Scripts – Recorded

Sample scripts and templates
Thought-provoking, qualifying questions that invoke responses
The most common objections and how to overcome them

Utilizing a CRM Recorded

Selecting the right customer resource management (CRM) plan for your business
How to manage the data in your system through classification and segmentation
Manipulating data for increased conversions

Don’t Fear the Phone Recorded

How to best utilize the phone to set appointments
Keys to leaving powerful voicemails that get results
Review call frequency and the best times to contact leads

Long-Term Follow-Up Recorded

How to stay visible using email campaigns
Establish your 12-month e-marketing strategy
Best practices for email marketing

Manage the Handoff from OSC to onsite agent Recorded

Best practices to manage the appointment setting process
Insuring that you don’t drop the ball
Increasing your “appointment kept” ratio

BONUS – Wrapping Your Brain around Social Media Recorded

This is a bonus course from the Social Media Boot Camp series.

Review the latest statistics on how your consumers are using social media
See which tools have the most impact for home builders and sales executives
Learn what social media can and can’t do
How to establish social media procedures for your company

Investment: $249.95

All registrants will receive a complimentary copy of Browsers to Buyers – Proven Strategies for Selling New Homes Online – a $40 value!

All training sessions will be conducted live and will have an interactive forum at the end to ask questions of the instructor and class members. Recorded versions are available for access for on-demand training.

*Money Back Guarantee – If you are not completely satisfied with your investment after 2 courses – you are entitled to a full refund.